MoMA DESIGN STORE REWARDS PROGRAM TERMS AND CONDITIONS
PARTICIPANT’S ACCEPTANCE OF TERMS
By participating in the Rewards Program, customer agrees to the terms and conditions, rules, regulations, policies and procedures of the Rewards Program, including, without limitation, these Terms and Conditions and the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Participant is responsible for remaining knowledgeable about the Program Terms and Conditions. MoMA reserves the right to disqualify Participants who have violated any of the Rewards Program Terms and Conditions.
MoMA’S RIGHT TO CHANGE/CANCEL PROGRAM AND/OR TERMS
MoMA may, at its discretion, alter, limit, or modify the Rewards Program structure or any other feature of the Program. MoMA reserves the right to change or modify the Terms and Conditions or terminate the Rewards Program at any time, for any reason, without prior notice. MoMA will post any additional Rewards Program details and updates to the Program (including these Terms and Conditions) here and then update the “Last Updated” date above. MoMA may also email you about any such changes. Your continued participation in the Rewards Program will confirm your acceptance of such changes.
Rewards PROGRAM ELIGIBILITY
Rewards Program is open to U.S. residents at least 18 years of age within the 50 United States and District of Columbia. It is free to join (no initial purchase is required to do so). The Rewards Program is limited to individuals only and is limited to one account per individual. Participation will not be available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from MoMA, in its discretion.
Individuals can enroll by creating an account in MoMA Design Stores or at store.moma.org. Participant must provide complete and accurate enrollment information. MoMA reserves the right to refuse participation to any customer who does not follow the enrollment procedures. MoMA may choose to offer sign-up incentives and enrollment promotions from time to time. Participant should promptly advise MoMA of any changes to their personal account contact information such as name, address, telephone number(s) and/or e-mail address, by visiting and updating their Rewards program account.
Unless Participant has opted out of receiving marketing communications, MoMA may (at its option) communicate with Participants about marketing via mail, email and other channels, including about special Participant promotions, offers and more. MoMA will also use these channels to communicate Participant tier status, notify Participant when they are eligible for a benefit or Reward (defined below), communicate Rewards Program changes and more. Please note that even if you opt out of receiving marketing or promotional communications, MoMA may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.
Participants will receive Rewards points (“Points”) on their Participant account through Eligible Purchases (defined below) and participation in other special programs and promotional offers that may be announced by MoMA or its third-party partners from time to time. Additional terms, requirements and details for earning Points follow.
Eligible Purchases: Purchases of merchandise (after promotional offers have been applied, before taxes and shipping charges have been applied and minus returns, refunds or credit adjustments, rounded to the nearest dollar) made at any MoMA Design Store store in the United States or online at the Website and shipping to the continental U.S. and U.S. P.O. Boxes (“Eligible Purchases”) count toward Participant’s Point accrual and tier status.
Unless otherwise stated by MoMA in a promotional offer, Participants will receive one Point for each one dollar ($1 USD) of Eligible Purchases at a U.S. MoMA Design Store store or on the US Website (in all instances, number of Points earned subject to change; check back here for details).
Exclusions from Eligible Purchases: Points will not be awarded on unauthorized or fraudulent purchases. The amount of a purchase made with gift cards, Rewards, and/or free benefits under the program as the method of payment will not be applied to Participant Point accrual or tier earnings. Points will not be awarded if, in MoMA’s reasonable opinion, the merchandise or services purchased will be used for resale or commercial use and any Points awarded on such purchases will be forfeited. [purchases made through trade accounts are not eligible for Rewards]. Additional items may be excluded from Point, tier and Rewards (defined below) accumulation at the sole discretion of MoMA. Participants will not be able to redeem points in parallel with onsite promo code.
Email Address: A current, valid email address is required for a Participant to be able to participate in and receive Points in connection with the Rewards Program. Participant must notify MoMA of change of email address by updating Participant account information online.
Identification at Transaction: Participants must identify themselves with their applicable Participant account email address to receive credit and/or perks and privileges for Eligible Purchases made at participating Stores and on the Website. Specifically, a Participant must provide the email associated with his/her participation to the cashier at a the Store or sign into their online account before checkout for online transactions in order to receive spend credit and/or benefits.
Processing of Points: Points accumulated through Eligible Purchases will be processed and awarded to the Participant’s account within 7-business days.
Promotional Offers: Other special programs and promotional offers for earning Points may be made by MoMA. Such offers will also be subject to the terms and conditions specified in the promotional offer.
Point Balance: Participants may view their Point balance at any time by visiting their Participant account page or signing in.
Merchandise returns must be made in accordance with MoMA’s return policy available at here. Upon the return of an item accepted by MoMA, the spend amount and Points applied to Participant account for the original purchase will be deducted from that Participant’s account as the Points are forfeited with the returned merchandise.
Following initial tier placement, Program tier status is based solely on Participant’s total spend on Eligible Purchases (which exclude gift card/Rewards) during the preceding rolling year. Following the conclusion of that qualifying year, Participant’s tier status will be valid for the next rolling year benefit year after qualification. Participants should allow 40 days for purchases to process before Participant is placed into a different loyalty tier. For more information on Program tiers, click here.
PROGRAM BENEFITS AND DETAILS
In addition to any other requirement and/or limitation that may be communicated to Participants at the time a benefit is offered, the following shall apply:
To receive a Birthday Bonus as designated in MoMA’s sole discretion, participants must have a valid birthday on file with Participant’s registered MoMA Design Store customer account and be opted in to receive marketing communications. Account must show purchase activity within the prior 12 months. A birthday must be on file no later than 30 days prior to the birthday to receive a Birthday Bonus in that same calendar year. Additional terms and conditions may apply. Participants in Enthusiast tier will receive 150 points, Connoisseur tier will receive 300 points & Ambassador will receive 450 points.
Valid with any qualifying purchase at a MoMA Design Store store and/or on the Website, as advertised. Eligibility details and restrictions may apply.
Return requests must be made in accordance with MoMA’s return policy available here.
Points will accumulate toward Rewards, the means by which will be described in these Terms and Conditions and/or related promotional offers. Earned Points are converted into promotional redemption Rewards dollars (“Rewards”) as follows: 150 points = $5 in Rewards. Once 150 Points are earned, $5 in Rewards will be issued and 150 Points will automatically be deducted from Participant’s account. The maximum amount of points you can redeem is 1,500 points for $50. Participants may redeem their Rewards when purchasing items and/or services either (1) at a U.S. MoMA Design Store location by giving the MoMA associate your Participant coupon code (2) online at store.moma.org by selecting the Rewards box at checkout. If Participant elects to redeem their Rewards, the value of the Rewards will be deducted from the total price of the Participant’s purchase of items from the MoMA Designs Store store or store.moma.org. Points and Rewards will expire as set forth below.
Rewards will not be paid out in cash or store credit. MoMA may, at any time and without notice, change the Points earning and redemptions procedures and offerings, including the conversion rate between Points and Rewards.
Rewards may only be redeemed once. In the event of a return of merchandise purchased using a Reward, the Rewards will be forfeited.
Rewards may not be applied to the purchase of gift cards.
To the extent allowed by applicable law, we may cancel any accumulated Points if we become insolvent, unable to pay our debts when due, file an action under the U.S. Bankruptcy Code or have such an action filed against us.
EXPIRATION OF POINTS
Points that are not redeemed will expire twelve (12) months after issuance on a rolling basis.
EXPIRATION OF REWARDS
Rewards will expire three hundred & sixty-five (365) days after issuance.
RIGHT TO REVOKE
MoMA reserves the right to revoke the Participation of any Participant in the Rewards Program and/or revoke any or all benefits the Participant may be entitled to, if in the sole opinion of MoMA, a Participant abuses any of the Rewards Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud. In the event that MoMA cancels your Participation or terminates the Program for any reason, all Points, Rewards or other benefits earned on your Participant account will be forfeited.
Neither Program benefits nor Participant accounts may be transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Participant account. Program Points, Rewards and/or benefits have no cash value and are not exchangeable for cash.
Participant is responsible and liable for any applicable federal, state or local income, sales, use, or other taxes which may result from Participant's participation in the Program.
These Terms and Conditions, the relationship between you and the MoMA, and MoMA’s MoMA Design Store Rewards, shall be governed by, construed and enforced in accordance with the laws of the State of New York, without giving effect to any conflict of law provisions.
MANDATORY ARBITRATION OF ALL DISPUTES. NO CLASS ACTIONS
ANY DISPUTE RELATING IN ANY WAY TO THESE TERMS AND CONDITIONS OR MoMA’S MOMA DESIGN STORE REWARDS PROGRAM, INCLUDING CLAIMS BASED ON STATE OR FEDERAL STATUTES, SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN NEW YORK, NEW YORK. SUCH PROCEEDINGS SHALL BE CONDUCTED UNDER THE PREVAILING RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THE ARBITRATOR’S AWARD SHALL BE BINDING AND FINAL, AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. UNDER THIS AGREEMENT, MoMA AND Participant UNDERSTAND AND AGREE THAT THEY ARE GIVING UP THEIR RIGHT TO A COURT OR JURY TRIAL. MoMA AND Participant FURTHER AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. THIS PROVISION SHALL NOT APPLY IF Participant HAS IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE ANY MoMA INTELLECTUAL PROPERTY RIGHTS, IN WHICH CASE MoMA MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE OR FEDERAL COURT IN THE STATE OF NEW YORK. Participant CONSENTS TO EXCLUSIVE JURISDICTION AND VENUE IN THESE COURTS.
LIMITATION ON DAMAGES; OTHER LIMITATIONS
To the fullest extent permissible under applicable law, MoMA is not responsible or liable for any direct, indirect, incidental, consequential, or any other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way, directly or indirectly, to Participants’ participation in the Program. This applies even if foreseeable or even if MoMA has been advised of the possibility of such damages. In New Jersey, this limitation applies only to claims based on breach of warranty.
MoMA is not responsible for (a) any loss or misdirection of, or delay in receiving, any application, redemption requests, Points, Rewards, or Participant benefits; (b) theft or unauthorized redemption of Points, Rewards, Participant benefits or use of Points, Rewards, or Participant benefits; (c) any acts or omissions of third parties; or (d) any errors made or published in relation to the Program, including, without limitation, any pricing or typographical errors, errors of description, and errors in the adding, subtracting, crediting, and/or debiting of Points or Rewards to/from Participant accounts. MoMA reserves the right to correct (with or without notice) any such errors.
All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, “MoMA Intellectual Property”) are owned by MoMA and may be registered in the United States and internationally.
For all questions about the Program or your account, please contact us or call us at 1 (800) 851-4509, 9:30am - 5:00pm ET.