Recall

Product Safety Recall Notice

Yoto Mini Player

SKU#161098

Yoto, in conjunction with the U.S. Consumer Product Safety Commission (CPSC), is again voluntarily recalling Yoto Minis manufactured between 2021 and 2023 due to a potential burn and fire hazard. We are also announcing a voluntary recall in Canada in cooperation with Health Canada. We have received 12 reports of Yoto Minis which contained a battery that overheated, posing a potential burn or fire hazard. No injuries have been reported. These products were previously recalled in April 2024.

All Yoto Mini owners who have a device manufactured between 2021 and 2023 will be eligible for a free Battery Replacement Kit (one per device) and should request the kit even if they’ve already received the Smart Cable as part of prior recall.

No stop sale notice is required as this edition has not been on sale since 2023.

Please find attached the in-store recall poster, which we ask that you display in store. In addition, per CPSC’s guidance, we are asking you to notify known buyers of the recall. Please send two notices, two weeks apart, as well as written guidance for your customer support team to use in response to customers. Please let us know when those notices have been sent out, as we need to provide this information to CPSC.

What we’ve done to fix the issue

We will be contacting all registered Yoto Mini users via email and the Yoto App to inform them that they can order a free, Battery Replacement Kit on our dedicated website which will remedy the potential issue. Customers should not use their Yoto Mini until they install and register their new battery.

No other Yoto devices, including the Yoto Player and Yoto Mini 2024 edition are affected as only the Yoto Mini 2021-2023 edition uses a battery from this supplier.

We are very sorry for any inconvenience this issue may cause you and thank you for your continued support of Yoto. The safety of our products is our absolute priority.

Currently we are focusing on ensuring all current Yoto Mini 2021-2023 edition owners are able to order a Yoto Mini Battery Replacement Kit, however, we are planning on making these kits available as part of our rights-to-repair efforts in the future.

Further information can also be found at www.yotoplay.com/recall, or contact Yoto by email at minihelp@yotoplay.com or by calling toll-free 844-370-0426 M-F, 9 am to 5 pm Central.

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