Returns and return policy

We now offer returns using our prepaid return label. Return your online order by mail and print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code. Use of our convenient pre-paid return shipping label is $7.95 per package, which will be deducted from your refund.

Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, you may return the merchandise within 90 days for a refund in the form of original payment.

• Please inspect your order upon delivery.
• If your merchandise arrives damaged, please contact us or call us immediately: Monday to Friday 9:30 a.m. - 5:00 p.m. ET at 800.793.3167

Return information on U.S. orders

• Shipping and handling charges are not refundable
• All sale items are final sale
• Use of our convenient pre-paid return shipping label is $7.95 per package, which will be deducted from your refund.
• Gift recipients will receive a merchandise credit in the form of a MoMA Gift Card
• Include the completed return form and return the package via insured ground service
• The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box
• Returns can also be processed at our three MoMA Design Store locations in New York
• Gift Cards and E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash
• Non-furniture items must be returned in good condition - unused and unwashed

Return information on international orders

• For orders shipping to international addresses, select shipping country at the top of our banner and proceed to shop. Select Continue to Shipping on the Shopping Cart to proceed with your international order.
• For orders that are purchased and shipped outside of the United States, we do not accept returns in either our stores or online.  
• For international shipping assistance, call 212.708.8888.

To ship your return:

1. Pack your items securely.
2. Include your completed return form
3. Return the package via insured ground service.
4. Packing slip.
5. The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box.
6. We'll process your return within 2-3 weeks from the day you send it back.  

Cancellation & return policy on special order

• Items marked as Special Order cannot be cancelled.
• Items marked as Special Order are final sale and non-returnable. See product page for exclusions and exceptions.
• Custom or personalized items are not returnable, unless received damaged or defective.
• If an item arrives damaged or defective, let us know within 48 hours of delivery and we will make arrangements for a replacement or refund if necessary.

Return policy on special items

Certain product pages denote This item is final sale and non-returnable above the Add to Cart button. The following are some examples of items that cannot be returned:

• Special Orders- No returns, all sales final
• All Nanimarquina Rugs - No returns, all sales are final
• All Le Chocolat des Français Items - No returns, all sales are final
• All KAWS Items - No returns, all sales are final
• Vintage Rare Posters - No returns, all sales are final
• All VANS Items -  Only unworn merchandise can be returned within 30 days post purchase
• MoMA Champion Bras - No returns, all sales are final
• Design Innovations for Women products - if noted, No returns, all sales are final
• All Face Masks - No returns, all sales are final
• All Be@rbrick Items - No returns, all sales are final

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800.851.4509

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Monday to Friday 9:30 a.m. - 5:00 p.m. ET

800.793.3167

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