We now offer Returns using our prepaid return label for orders placed after January 1, 2020. Return your online order by mail and print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code. Use of our convenient pre-paid return shipping label is $7.95 per package, which will be deducted from your refund.
Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, you may return the merchandise within 90 days for an exchange or refund in the form of original payment.
- Please inspect your order upon delivery.
- If your merchandise arrives damaged, please contact Customer Service immediately.
Return information on U.S. orders
- Shipping and handling charges are not refundable
- Use of our convenient pre-paid return shipping label is $7.95 per package, which will be deducted from your refund.
- Gift recipients will receive a merchandise credit in the form of a MoMA Gift Card
- Include the completed return form and return the package via insured ground service
- The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box
- Returns can also be processed at our three MoMA Design Store locations in New York
- Gift Cards and E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash
- Non-furniture items must be returned in good condition - unused and unwashed
- For orders shipping to international addresses, select shipping country at the top of our banner and proceed to shop. Select Continue to Shipping on the Shopping Cart to proceed with your international order.
- For orders that are purchased and shipped outside of the United States, we do not accept returns in either our stores or online.
- For international shipping assistance, call 212.708.8888.
To ship your return:
- Pack your items securely.
- Include your completed return form
- Return the package via insured ground service.
- Packing slip.
- The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box.
- We'll process your return within 2-3 weeks from the day you send it back.
Return policy on special orders
- Select items that are Online Only will be noted on the product page: This special order item is final sale and non-returnable
- Custom or personalized items are not returnable, unless damaged or defective
- Special Order items are subject to a 25% restocking fee if returned and/or if the order is cancelled more than one week of the order date as governed by the manufacturer
- Please contact customer service for assistance
Return policy on special items
- Tiwal 3 Inflatable Sailboat - Subject to 15% restocking charge in original packaging
- All Nanimarquina Rugs - No returns, all Sales are final
- All Le Chocolat des Français Items - No returns, all Sales are final
- All KAWS Items - No returns, all Sales are final
- Vintage Rare Posters - No returns, all Sales are final
- MoMA and Vans Era Sneakers - Only unworn merchandise can be returned within 30 days post purchase.
Monday to Friday 9:30 a.m. - 5:00 p.m. ET