Special delivery shipping details:
- Some oversized and white glove delivery items require additional shipping time and may be shipped by truck within the contiguous U.S., as noted on the product page.
- You (or the recipient) will be contacted by the shipping company to arrange for a convenient delivery date.
- Special order items and special delivery items will be charged at the time of purchase.
- Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service immediately.
- Custom items are not returnable, unless damaged or defective.
Types of special delivery services noted on our items:
Front Door Delivery: Your package will be delivered outside of your front door.
Depending on the item, a customer service representative from the shipping company may call you with information regarding your delivery window. Customer’s inspection and signature may be required to accept delivery. Other items will be delivered by common carrier and may or may not require a signature.
Threshold Delivery: Your package will be brought into the first room of the home or into the entrance of the apartment complex.
Once your item is ready locally for final delivery, a customer service representative from the shipping company may call you with information regarding your delivery window. Customer’s inspection and signature will be required to accept delivery.
White Glove Delivery: The packaged product will be placed in your room of choice. Unpacking product, debris removal and assembly, if applicable, will happen on site. Some exclusions apply.
Once your item is ready locally for final delivery, a customer service representative from the shipping company may call you with information regarding your delivery window. Customer’s inspection and signature will be required to accept delivery.
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