If you are experiencing a problem with having your member discount apply to your order, please contact us so that we may assist you.
Monday to Friday 9:30 a.m. - 5:00 p.m. ET
800.793.3167
Troubleshooting Tips
- Make sure to enter your first name and last name exactly as it appears on your membership card
- Make sure to enter your membership number as it appears on the card
- If using a promotion code for members, make sure to log into your account or checkout using your membership last name and membership number before applying promotion code.
Ways to receive your MoMA member discount benefits:
- Once you select and add your membership to your shopping cart, items will reflect your 20% first-time member discount when you add items to your cart.
- Log In to your existing account, ensure your membership information is located under Membership.
- Create a new account, and link your membership number by clicking on your Account Membership tab and entering your membership number in order to receive your member discount benefits. For future purchases, sign into your account to receive your member benefits and view your orders.
- Checkout with your Membership on the Secure Checkout page. If you forgot your Member number, click on Forgot your Member number? and we will email it to you!
- On the Checkout page members get free standard shipping in the contiguous 48 states on purchases over $35. Surcharges may apply for oversized or special items. Excludes international orders and additional shipping charges. Exclusions apply.
- On the Shopping Cart page, check gift wrap on the line item if you'd like to gift wrap your items and include a free gift message (one per order).
- Gift wrap is not available for selection when using Buy Online Pickup in Stores online.
- Gift wrap is not available with express or overnight deliveries.
Need help?
Monday to Friday 9:30 a.m. - 5:00 p.m. ET
800.793.3167
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